Your satisfaction is our priority
At SleepHigh we strive to deliver the best products. If you're not happy with your purchase, we offer flexible return and exchange options for a stress-free experience.
1Return conditions
- You can return a product within 14 days of the delivery date.
- The product must be unused, in its original condition and original packaging.
- You must provide the purchase invoice or order number when requesting a return.
- Custom-made products can only be returned if there is a manufacturing defect.
2Exchange conditions
- You can exchange a product for another of the same value, or pay the price difference.
- Exchanges are accepted within 14 days of the delivery date.
- The product must be in its original condition with complete packaging.
3When returns are not accepted
- Products that have been used or damaged through misuse.
- Products with removed labels or tags.
- Products bought under special discounts (unless faulty).
4How to return an item
1
Contact us
Call customer service or submit a request via our contact page
2
Return approval
We'll review your request and confirm approval within 24 hours
3
Refund
Refunds are issued within 7–14 business days of receiving the product
5Warranty
Every SleepHigh mattress is covered by a warranty of up to 10 years against manufacturing defects. It covers excessive sagging and broken springs, but not damage caused by misuse or staining.
6Contact us
To request a return or exchange, reach us through our contact page or call customer service on 01207864015